We all struggle with new hires—the sheer volume of them, the quality and way we train, and whether or not all this matters. Don't panic! We may just have the answer.
In the past decade, our industry of long-term care has seen substantial job growth. And that’s a good thing! Unfortunately, we also have another little “gift”. The gift that will keep on giving if we don’t do something about it. And I’m talking about turnover.
I am a believer in engagement. In the “old days” we simply called it “culture” because “engagement” wasn’t on our radar yet. Really, what we were wanting was an engaged workforce built on a strong culture. A workforce that treats people – residents, families and each other – with respect and can think on its feet.
The National Emphasis Program is a vehicle for OSHA to focus on particular areas of healthcare operations that lead to injury and potentially lawsuits. Redilearning helps you be prepared for these initiatives, not just for the findings, but also in real time as they are happening.
Mary Pfeifer at Advanced Healthcare Solutions makes a great point in her recent McKnight's article. When it comes to education, “uniform messaging” is critical - especially when trying to provide a brand solution from facility to facility and across various geographies.
In order to compete with the expanding options families have now (including staying put), we have to deliver that exceptional resident experience, every time. Not just to keep existing residents, but to the level that our residents feel comfortable referring their friends and families to us.
While payors may be very different in each setting, the expectations of our seniors should not be. Seniors want us to show we care as never before. They want care that just works. This takes an entirely new perspective on onboarding and training.
Sweet Alice Barker, at 102, was seeing for the first time, her younger self dancing on video from the 1940s. She and her entire family had thought there were no existing tapes of this time until an enterprising young man found them and brought them to Alice.